Refund policy
At Bansiwala Jewellery, customer satisfaction is very important to us. We carefully check every product before shipping to ensure the best quality. Please read our Returns & Exchanges Policy carefully before placing your order.
Returns
- Returns are accepted only for damaged, defective, or incorrect products received.
- Customers must contact us within 48 hours of delivery for any return request.
- The product must be unused, unworn, and in its original packaging with all tags and accessories.
Exchanges
- Exchanges are available subject to product availability.
- Customers can request an exchange for size, design, or damaged products within the allowed time period.
- Exchange shipping charges may apply depending on the case.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Used or worn jewellery
- Customized or personalized products
- Products damaged after delivery
- Sale or discounted items
Refunds
- Once the returned product is received and inspected, approved refunds will be processed within 5–7 business days.
- Refunds will be made to the original payment method used during purchase.
Damaged or Wrong Product
If you receive a damaged or incorrect product, please share:
- Order number
- Product photos
- Unboxing video (if available)
This will help us process your request quickly.
Shipping Charges
Shipping charges are non-refundable unless the return is due to our mistake or a damaged product.
Contact Us
For return or exchange requests, please contact us through our website.